Return & Refund Policy
Thanks for shopping at tlc-products.com. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item must have been purchased directly from our website (tlc-products.com) and not from another reseller or marketer.
When returning your item, you must provide the name of the purchaser who actually made the purchase on our website, and the approximate date of purchase so that we are able to locate and verify that the purchase was made on our website.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us:
216-472-3030 (ask for Pat Artl)